Card facilities

What is…a bank card?

A bank card is a plastic card, which has an information bearer (magnetic stripe or chip). The bearer stores information about the card and the cardholder.

What kinds of terminals are used to accept payments with bank cards?

Bank cards are used with electronic terminals ATM and POS. The terminals “read” the data stored on the card about the card itself, the cardholder, and the transactions are processed on-line.

What is … an ATM?

An Automated Teller Machine (ATM) is an electronic terminal, which can be used for cash withdrawal, PIN change, balance check, money transfers between the card account and savings account and vice versa.

What is … a POS terminal?

A Point Of Sale/Service (POS) is an electronic terminal, which is used for initialization and authorization of payment for services or goods. It reads the card and transfers the money from the client’s card account to the merchant’s bank account.

What is … a “non-cash payment”?

This is a payment, when no cash is used from the client to pay for a facility or commodities.

What is … a card account?

This is a current account, which books transactions initiated with cards. Usually, there is a prerequisite on the minimum amount of the balance of this kind of accounts, which is inaccessible and is for fees and commissions.

What is … an authorization?

This is a check made on the current balance and status of the card. The authorization can result in approval or rejection of the payment.

What types of authorizations are there?

On-line authorization is the process in which the terminal sends an electronic request to the Authorization Centre, where the status and the balance are checked. An approval is given back to the terminal, and a receipt is printed.

Off-line authorization is the process in which the data from the card is copied manually, and the request is send via phone call to an operator in the Authorization Center. He then checks the state of the card and gives the approval or rejection of the transaction.

Where on the card is the data stored?

The data is stored on the magnetic stripe and/or on the chip.

What is … a PIN code?

The Personal Identification Number (PIN) is a 4-digit number used as a password to access the card. It can be changed at any given time on ATM. It must be kept in SECRET at all times to prevent misuse or fraud.

What is … a signature line and what is it used for?

This is a paper line on the back of the card, which shows the signature of the cardholder. The card must be signed upon receiving in the Bank. The signature gives the merchant the means to identify if the person carrying the card is the actual cardholder. The merchant compares the signatures on the receipt from the terminal and on the back of the card.

What is … an Authorization Center?

This is a system, which keeps track of card status and card accounts and authorizes transactions. Currently, most of the banks in Bulgaria are connected by a common authorization center – BORICA.

What is … An Issuer Bank?

This is a bank that is licensed by BNB and/or international card organization for issuing bank cards. The card account is kept and booked by the issuer bank.

What should you do if … you forget your card’s PIN?

You should contact your issuing bank as soon as possible. You should not try to remember it by entering it on ATM, because it will arrest your card and it will be blocked.

The bank can issue you either a new PIN or a new card depending on the type and brand of the card.

What should you do if … your card is arrested by ATM?

Call your issuing bank.

What should you do if … you lose your card?

Call immediately your issuing bank or the authorization centre in order to block the card, and protect it from misuse or fraud.

What is…card status?

This is the current state of the card – active, inactive, deactivated, blocked, or arrested.

What is … BORICA?

According to Ordinance No. 16 of the Bulgarian National Bank, BORICA is the national card system operator set by BNB which:

authorizes interbank payments with cards

initializes bank cards

personalizes bank cards

regulates the operational rules that are obligatory for the users of the National System for Payments Initiated by Cards

generates and issue the cards’ PINs

makes secure connection with other foreign authorization systems, and tests and gives approvals of the technical and program means of the issuing banks

keeps the connection with the Bank Integrated System for Electronic Payments (BISERA)

Who can you check your card account balance?

You can check your balance by using the Balance check command at ATM connected to the BORICA network, or you can use the services of the following payment service providers or, or send a SMS balance check request. You can keep track of your transactions using the Internet banking thatD Bank offers.

How long does it take to issue a card?

You can receive your card in 7 days after the request.

Where do I call if I lose my card ?
If your card is lost or stolen, call for its immediate blocking to (+3592) 46 41 171 during business hours and (+3592) 870 51 49 and (+3592) 97 02 600 out of business hours.