
If your card is lost or stolen, call immediately to block it:
• At any convenient DBank branch
or
• Through the remote banking service DOnline – Cards >> Apply for a Card.
• A secure and convenient payment method that lets you use your own money to withdraw cash and pay for goods and services in shops or online.
• If you know the correct PIN, visit a convenient Bank branch to have your card unblocked. If you have forgotten your PIN, you can request a new PIN at any convenient Bank branch.
• Call us on 0700 40 400 and (02) 46 41 171, or (+3592) 4510 496 from abroad, and we will help you.
• If your card is lost or stolen, call immediately to have it blocked on 0700 40 400 or (02) 4641 171 during working hours, or (+3592) 4510 496 from abroad, around the clock.
• Yes, all debit cards issued by the Bank can be used for online payments.
• DBank debit cards can be used for transactions in Bulgaria and abroad at outlets displaying
the logo of ![]()
• 3-D Secure is a cardholder authentication service for online transactions that DBank provides in partnership with MasterCard.
• Through the branded service
we add a layer of security to online shopping (e-commerce), making your online experience safer and helping protect your identity as the cardholder.
• It is an authentication scheme in which each party to a transaction verifies its identity to the other.
Further information is available on the Bank’s website under here.
All cards displaying the contactless symbol on the front
can be used for contactless payments at POS terminals displaying the PayPass logo, in Bulgaria and abroad. Where a contactless payment is within the limit set for the country concerned, no PIN or signature is required. Where it exceeds the limit approved by the international card organisation for that country, payment is made by contact or contactless means under local requirements, with a PIN and/or signature.
In Bulgaria, contactless purchases of up to 100 BGN can be made without a PIN; above that amount, a PIN is required.
• If an ATM retains your card, it must be blocked. Call 0700 40 400 (*4004) and (02) 46 41 171, or (+3592) 4510 496 from abroad. You can have the card reissued after visiting a convenient Bank branch.
• Information about debit-card transaction limits is publicly available on the www.dbank.bg and, if you use DOnline remote banking, under Cards >> Manage >> Limits.
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