Accessibility Statement
D Commerce Bank provides access to its website in accordance with Article 58c of the Electronic Governance Act and Articles 39 and 39a of the Ordinance on the General Requirements for Information Systems, Registers and Electronic Administrative Services.
This accessibility statement applies to: Website at: https://dbank.dev
Standard followed to provide accessible content: EN 301 549 V2.1.2 (2018-08)
Section 1 – Mandatory Content
Compliance Status
The content partially conforms to the requirements of the stated standard due to the non-conformities and exemptions listed below.
Inaccessible Content
The D Commerce Bank website’s non-conformities with standard EN 301 549 V2.1.2 (2018-08) are described in the table below.
| Standard Requirement | Notes |
|---|---|
| Text Alternative for Non-text Information | Partially provided. The requirement is met in most cases, except for certain multimedia elements. |
| Alternative Presentation of Audio and Video Materials | Not provided. |
| Alternative Text Presentation of All Time-based Media (Audio, Video and Other Media) | Not provided. |
| Text Is Not Presented as an Image | Partially provided. The requirement is met except for infographics, which require content in graphical form. |
| Text Is Not Presented as an Image, Without Exception | Partially provided. Infographics, which require content in graphical form, are an exception. |
| A mechanism is provided for identifying and determining the meaning of terms, idiomatic expressions, jargon and similar language. | Not provided. |
| A mechanism is provided for determining the meaning of abbreviations and acronyms | Not provided. |
| Correction Suggestions When Entering Data | Not provided. |
| Prevention of Data-entry Errors (Ability to Review, Confirm and Reverse Actions to Add, Edit and Delete Data) | Not provided. |
Note: The table describes only those requirements of the standard that are not met, are partially met or are not applicable. Requirements that are fully met are not described, in accordance with the instructions for completing the compliance statement.
Date the Statement Was Initially Prepared: 29.09.2023
Date of the Annual Update (Review) of the Statement: 29.09.2023
Method Used to Prepare the Statement: self-assessment conducted by the website owner, being the entity under Article 1, paragraph 1 or 2 of the Electronic Governance Act.
Address for Feedback and Suggestions Concerning the Accessibility of This Website: dbank@dbank.bg
Link to the Feedback Request Form: https://www.dbank.bg/en/contact-us/
Procedure for Handling Reports
1. Pursuant to Article 58d, paragraph 1 of the Electronic Governance Act and in accordance with D Commerce Bank’s approved internal rules, the following procedure for handling reports has been established:
If you wish to submit an enquiry, objection or complaint, you can do so in writing, either in free text or using the Customer Form available at every Bank branch or here, after which you can submit it using one of the following methods:
- At any Bank branch
- By email at: dbank@dbank.bg
- At the Bank’s Head Office: D Commerce Bank, Sofia 1606, 8 General Totleben Blvd
The report is considered within 30 days of receipt. A response is prepared within the same period and includes a description of the actions taken and measures adopted to remedy the accessibility breach, together with the deadline for remedying the stated accessibility breaches, or a reasoned refusal where the request is considered unfounded and unlawful.
2. If the Bank:
- does not respond to the report within the period stated above; or
- does not take the measures specified in its response to remedy the accessibility breach,
the person who submitted the report may lodge a complaint with the Chairperson of the State e-Government Agency in any of the following ways:
- by email at: mail@e-gov.bg, using the subject line: “Complaint Concerning a Website Accessibility Breach”
- through the registry office of the State e-Government Agency at 6 Gen. Yosif V. Gurko St, Sofia
- by post in hard copy to the State e-Government Agency at 6 Gen. Yosif V. Gurko St, Sofia 1000
3. Under Article 60a of the Electronic Governance Act, compliance of website and mobile application content with the accessibility requirements under Article 58c of the Act is supervised by the Chairperson of the State e-Government Agency.
Section 2 – Recommended Content
D Commerce Bank aims to provide its users with a website that fully complies with the applicable accessibility standards. This is not always entirely possible, however. If you encounter difficulties using the website, or if any content is inaccessible or unclear, please contact us.
User feedback, recommendations and criticism are extremely important in helping us work together to make the Bank’s website even more useful and accessible.
D Commerce Bank is committed to improving accessibility by remedying identified non-conformities with the accessibility requirements for published information.
