DOnline
DOnline is a remote banking service that, in addition to traditional transactions in BGN and foreign currencies, offers a wide range of new and useful features.
Bank securely wherever you are, with access to accounts, cards, loans, deposits, utility payments and other everyday transactions in one place.
D Bank Online
Bank securely wherever you are, with access to traditional transactions in BGN and foreign currencies, as well as a range of useful features for managing your personal finances day to day.
The service enables you not only to make transfers and view information, but also to apply for products, manage cards, monitor loans and deposits, and set up automatic payments.
Remote banking with greater control and more options
Monitor accounts, cards, loans and deposits, make transfers and manage your payments from one secure online environment.
Key Features
Why Use It
Authorisation Methods
Security Recommendations
Security is a top priority. The service is accessed over a secure connection using a username and password, and online transactions must be authorised only by methods approved by the Bank.
Complete an initial registration application for DBank Online for personal or business customers.
Read the security recommendations and the other customer documents.
Submit the completed application at a convenient financial centre or complete it there with the assistance of a bank adviser.
Visit a convenient Bank branch, complete an initial registration application and read the agreement, general terms and conditions, and security recommendations.
You can monitor balances and transactions on current accounts, cards, loans and deposits; make transactions in BGN and foreign currencies; pay utility bills; make bulk payments; and manage cards and limits.
No fees are charged for registering for or using the service, or for adding an account to it.
Transactions are confirmed using one-time TAN codes sent by SMS or an approved token method for generating dynamic passwords.
Request a new password in person at any convenient Bank branch. When you first log in with the temporary password, the system will require you to change it.
New accounts are not added automatically unless this was requested during registration. Personal customers with transaction access can add accounts and loans themselves through Settings >> Add Account. Business customers must submit an application at a Bank branch.
Yes. A detailed user guide for the service is freely available in the Documents section.
If your access is blocked, call 0700 40 400 for assistance on business days between 08:30 and 17:30.
Yes, under Cards / My Cards, once you have requested that this type of account be added to the service.
The fees for the different types of payment initiated through DBank Online are significantly lower than those for transfers submitted on paper at a Bank branch.
